Shop FAQs

Can I order a fabric swatch?

Yes! Swatches are charged at £2.50 to cover shipping and packing costs, you can order up to six swatches per £2.50 charge.

I want to order more than 0.5m, how will you send it?

All our fabrics are priced in 0.5m increments and this is the minimum we can cut for you, however if you want more you just need to add the total number of 0.5m increments to your basket. For example if you want 1.5m , you would add 3 to your basket and it will all be sent as one continuous length.

I’ve placed my order, how long will it take?

Please see our Delivery & Returns page for more information.

I haven’t received a confirmation email?

You’ll receive an email automatically generated by our system when you place your order and again when your order has been dispatched. If you do not receive either of these, please check your junk or spam folder before contacting us as they have usually ended up in there! You can avoid this in the future by marking our email address as “Not Spam”.

Fabric Care Advice

To ensure you get the best from your lovely new fabric, we recommend pre-washing prior to cutting & sewing. Some fabrics can shrink when they are first washed, this is perfectly normal but it is helpful to wash them before you make up your garments, this will ensure they still fit you!

Keep your fabrics looking fresh by washing on a 30 degree wash wherever possible. We find this is the ideal temperature for most handmade garments to avoid shrinkage, fading or damage. Some fabrics may require special washing and handling, if this is the case we will always try to advise in the individual fabric descriptions. However it is the buyers responsibility to test wash all fabrics – we suggest using a small swatch if you are unsure.

Scissors & Rotary Cutters

You must be over 18 years of age to purchase rotary cutters or scissors. By choosing to purchase rotary cutters or scissors you are confirming you are over 18 years of age. Please note, we are unable to post scissors or rotary cutters to international customers.

What payment system do you use?

We use PayPal. They are PCI and SSL compliant and we do not see it hold and of your payment information.

You do not need a PayPal account to pay via PayPal.

Can I come and visit Sewisfaction?

Yes! Our shop is based at Holme Grange Craft Village in Wokingham, Berkshire. We have our full range of fabrics and haberdashery and also teach a wide range of classes.

At Holme Grange we are alongside twenty other independent businesses, including handmade gifts, jewellery making, glass fusing, pottery painting, vintage furniture and hair and beauty salons. There is also a delicious cafe just downstairs!

See our Contact page for info on how to find us.


Class FAQs

How do I book?

You can book online, simply choose which class and which date you want to attend and and pay using credit or debit card. Alternatively you can call us and pay over the phone  using credit or debit card, or you can visit us in the shop and pay with cash or card.

Where are classes held?

Classes are held at our beautiful and friendly studio in Wokingham. Full information on parking, arrival times etc will be included in your class booking confirmation email or you can find details on our Contact page.

Do I need to bring my sewing machine?

We are proud to be working in partnership with Janome, all our classes give you full use of our brand new Janome machines so you do not need to bring your machine with you.

I’m running late for my class

Please call the number provided in your booking confirmation email to let us know. If you’re running more than half an hour late unfortunately you’re unlikely to be able to catch up so regretfully you won’t be able to join the class.

I’m coming to a class and want to purchase fabric/supplies, can I buy them from you?

Yes! If you would like any help with choosing fabric & patterns for our classes, please pop in, give us a call or email, we are more than happy to help. If you would prefer to order your fabrics online before a class you can email us for a free delivery code and pick them up for the shop. We always recommend that you prewash fabrics prior to your class to avoid any shrinkage and disappointment!

Can I reserve a space on a class?

All classes need to be paid in full upon booking, unfortunately we are not able to reserve you a space without paying for the booking.

Can I cancel my class?

Class bookings are non-refundable so please ensure you are able to attend before booking. If you aren’t able to attend your class, please let us know as soon as possible. You may send someone in your place, you just need to let us know their name and contact details beforehand. You may be able to book onto another class date instead, space permitting plus an additional 25% administration fee, but please note this is at our discretion and not part of the terms of booking.

I want to book a class but you don’t have a date for it?

Our classes are repeated regularly throughout the year (excluding some with special guest tutors). If you wish to attend a class but there is no current date, please add your details to the waiting list on the class page and you’ll be emailed as soon as a new date is added.