Delivery & Shipping
COVID 2021 Update
Please be aware that Royal Mail and other courier/delivery companies are experiencing severe delays due to COVID related absences and depot closures. We sadly have no control over how long your parcel takes to get to you once we have posted it, however we do know that 99% of parcels do arrive even if significantly delayed. If your parcel hasn’t arrived 10 working days after you receive your dispatch email, please email us at email@example.com
Thank you for your patience and support.
We ship all our products to UK addresses for a flat rate of £3 and if you spend over £70, UK shipping is free. We aim to ship within 48 hours of you placing your order (excluding weekends). Parcels are sent via Royal Mail and usually arrive within 2/3 days of dispatch but please allow 5 working days from receiving your dispatched email for the postman to bring your goodies!
We ship to the customer address supplied when the order is placed. We retain proof of postage for all parcels and cannot be held responsible for items lost in the post unless sent via a trackable service. If an item is sent via Royal Mail standard and is not delivered, the customer will need to make a claim to Royal Mail for the lost parcel.
We offer Royal Mail Tracked & Signed for £3.75 which is fully insured.
We ship worldwide. Shipping cost is based on the weight of your parcel and your shipping address.
Currently parcels weighing up to 8kg can be sent to the US and Canada and shipping will be calculated automatically at checkout.
Parcels weighing up to 8kg can be sent to mainland Europe and shipping will be calculated automatically at checkout. Parcels between 2kg & 8kg to Europe are priced at £15 flat rate – so the more you buy the more cost effective the shipping!
If your parcel falls outside of these weights or locations, you can still order from us, please just contact us for a shipping quote and we will send you an invoice via PayPal.
We are continuing to grow the countries we ship to and will continue to add more locations to the shipping calculator.
Refunds & Returns
Cut fabrics are non-returnable. We aim to ensure we provide full and accurate descriptions and photographs of all our products, however colours may vary on different monitors. If you are unsure we recommend using our swatch service before purchasing.
In the unlikely event your goods arrive damaged, please contact us on firstname.lastname@example.org within 48 hours of receipt to arrange a return and refund or exchange. Any goods being returned need to be unopened and in their original packaging. This does not affect your statutory rights.